[1]欧阳剑,胡郁葱,李橘云,等.公交乘客满意度相关因素的影响程度分析[J].深圳大学学报理工版,2016,33(No.3(221-330)):288-292.[doi:10.3724/SP.J.1249.2016.03288]
 Ouyang Jian,Hu Yucong,Li Juyun,et al.Influence analysis of the factors related to bus passenger gross satisfaction[J].Journal of Shenzhen University Science and Engineering,2016,33(No.3(221-330)):288-292.[doi:10.3724/SP.J.1249.2016.03288]
点击复制

公交乘客满意度相关因素的影响程度分析()
分享到:

《深圳大学学报理工版》[ISSN:1000-2618/CN:44-1401/N]

卷:
第33卷
期数:
2016年No.3(221-330)
页码:
288-292
栏目:
交通物流
出版日期:
2016-05-20

文章信息/Info

Title:
Influence analysis of the factors related to bus passenger gross satisfaction
文章编号:
201603010
作者:
欧阳剑1胡郁葱2李橘云1李健行1
1)广州市交通规划研究院技术咨询所,广东广州 510030
2)华南理工大学土木与交通学院,广东广州 510640
Author(s):
Ouyang Jian1 Hu Yucong2 Li Juyun1 and Li Jianxing1
1) Technical Consultation Department, Guangzhou Transport Planning Research Institute, Guangzhou 510030, Guangdong Province, P.R.China
2) School of Civil Engineering and Transportation, South China University of Technology, Guangzhou 510640, Guangdong Province, P.R.China
关键词:
交通运输系统工程常规公交乘客满意度候车时间朴素贝叶斯非线性关系
Keywords:
transportation system engineering regular public transit passenger gross satisfaction waiting time Naive Bayes non-linear relationship
分类号:
U 491
DOI:
10.3724/SP.J.1249.2016.03288
文献标志码:
A
摘要:
通过大量乘客满意度问卷调查,利用朴素贝叶斯分类法,建立候车时间、步行时间和乘车环境满意度等9个属性与乘客总体满意度之间的满意度模型,该模型预测精度达79.9%.结果表明,候车时间与乘客总体满意度之间呈非线性关系,当乘客候车时间<5 min的比例<33.8%时,候车时间<5 min的比例每增加1%,乘客总体满意度增加0.07%;当乘客候车时间<5 min的比例>33.8%时,候车时间<5min的比例每增加1%,乘客总体满意度增加0.04%.
Abstract:
On the basis of a large number of questionnaires, a model is proposed to describe the relationship between passenger gross satisfaction (PGS) and nine properties such as passenger waiting time, walking time, travel conditions and so on by using the Naive Bayes classifier. The model achieves the prediction accuracy of 79.9%. The results show that the relationship between PGS and bus waiting time is nonlinear. If the proportion of bus waiting time, which is less than 5 min (PBWT5), increases by 1 percent, the PGS will increase by 0.07 percent when PBWT5 is less than 33.8%. However, when PBWT5 is over 33.8%, if PBWT5 increases by 1 percent, the PGS will increase by 0.04 percent.

参考文献/References:

[1] 武荣桢, 翟栋栋, 郗恩崇, 等. 城市公共交通服务满意度评价模型[J]. 交通运输工程学报, 2009, 9(4): 65-70.
Wu Rongzhen, Zhai Dongdong, Xi Enchong, et al. Evaluation model of satisfaction degree for urban public transit service[J]. Journal of Traffic and Transportation Engineering, 2009, 9(4): 65-70.(in Chinese)
[2] 徐兵. 城市公交服务水平评价研究[D]. 长春: 吉林大学, 2011.
Xu Bing. Research on service level evaluation of public transportation[D]. Changchun: Jilin University, 2011.(in Chinese)
[3] 孙慧娟. 城市快速公交服务水平评价研究[D]. 成都: 西南交通大学, 2009.
Sun Huijuan. The evaluation of the service level for BRT[D]. Chengdu: Southwest Jiaotong University, 2009.(in Chinese)
[4] Beiro G, Cabral J A S. Understanding attitudes towards public transport and private car: a qualitative study[J]. Transport Policy, 2007(24): 478-489.
[5] Iseki H, Taylor B D. Style versus service? An analysis of user perceptions of transit stops and stations[J]. Journal of Public Transportation, 2010, 13(3): 39-63
[6] 刘建荣, 邓卫, 张兵. 基于联合分析的公交服务质量研究[J]. 交通运输系统工程与信息, 2011, 11(4): 97-102.
Liu Jianrong, Deng Wei, Zhang Bing. Conjoint analysis based transit service quality research[J]. Journal of Transportation Systems Engineering and Information Technology, 2011, 11(4): 97-102.(in Chinese)
[7] 刘建荣. 公交通行能力及服务水平研究[D]. 南京: 东南大学, 2011.
Liu Jianrong. Transit capacity and service quality analysis[D]. Nanjing: Southeast University, 2011.(in Chinese)
[8] 胡郁葱, 陈海伟, 欧阳剑,等. 2012年广州市新开公交线路客流特征及满意度评价研究报告[R]. 广州市交通委员会,2012:5-9,13-15.
Hu Yucong, Chen Haiwei, Ouyang Jian, et al. A study report of Guangzhou new bus lines passenger flow characteristics and satisfaction evaluation in 2012[R]. Guangzhou Transport Planning Board, 2012:5-9, 13-15.(in Chinese)
[9] 米切尔, 曾华军. 机器学习[M]. 北京:机械工业出版社, 2003:127.
Mitchell T, Zeng Huajun. Machine learning[M]. Beijing: Mechanical Industry Press, 2003:127.(in Chinese)
[10] Hand D J,Yu K. Idiot’s Bayes-not so stupid after all?[J]. International Statistical Review,2001(69):388-369.
[11] 范金金, 刘鹏. 朴素贝叶斯分类器的独立性假设研究[J]. 计算机工程与应用, 2008, 44(34): 139-141.
Fan Jinjin, Liu Peng. Research on Naive Bayesian classifier’s independence assumption[J]. Computer Engineering and Applications, 2008, 44(34): 139-141.(in Chinese)
[12] 张静,王建民,何华灿. 基于属性相关性的属性约简新方法[J].计算机工程与应用,2005,41(28):55-57.
Zhang Jing, Wang Jianmin, He Huacan. A novel feature reduct algorithm based on feature correlation[J]. Computer Engineering and Applications, 2005, 41(28):55-57.(in Chinese)
[13] 梅志红, 杨万. MATLAB程序设计基础及其应用[M]. 北京:清华大学出版社有限公司, 2005:193-200.
Mei Zhihong, Yang Wan. MATLAB programming foundation and its application[J]. Beijing: Tsinghua University Press, 2005:193-200.(in Chinese)

相似文献/References:

[1]杨远舟,毛保华,陈绍宽,等.快速公交信号优先对交通流影响仿真[J].深圳大学学报理工版,2013,30(No.1(001-110)):91.[doi:10.3724/SP.J.1249.2013.01091]
 Yang Yuanzhou,Mao Baohua,Chen Shaokuan,et al.Effect of bus rapid transit signal priority effect on traffic flow[J].Journal of Shenzhen University Science and Engineering,2013,30(No.3(221-330)):91.[doi:10.3724/SP.J.1249.2013.01091]
[2]李晓伟,王炜,杨敏,等.基于径向基和Logistic的民航运输与高铁竞争因素研究[J].深圳大学学报理工版,2016,33(No.6(551-660)):653.[doi:10.3724/SP.J.1249.2016.06653]
 Li Xiaowei,Wang Wei,Yang Min,et al.Competitive factors between civil aviation and high-speed rail based on radial basis function and logistic regression[J].Journal of Shenzhen University Science and Engineering,2016,33(No.3(221-330)):653.[doi:10.3724/SP.J.1249.2016.06653]
[3]潘静静,王晓峰.复杂网络视角下的港口连通性建模及应用[J].深圳大学学报理工版,2017,34(No.5(441-550)):544.[doi:10.3724/SP.J.1249.2017.05544]
 Pan Jingjing,and Wang Xiaofeng.Port connectivity model based on complex network and its application[J].Journal of Shenzhen University Science and Engineering,2017,34(No.3(221-330)):544.[doi:10.3724/SP.J.1249.2017.05544]

备注/Memo

备注/Memo:
Received:2015-12-14;Accepted:2016-03-02
Foundation:National Natural Science Foundation of China (61174188)
Corresponding author:Senior engineer Li Juyun. E-mail: 27469198@qq.com
Citation:Ouyang Jian,Hu Yucong, Li Juyun, et al. Influence analysis of the factors related to bus passenger gross satisfaction[J]. Journal of Shenzhen University Science and Engineering, 2016, 33(3): 288-292.(in Chinese)
基金项目:国家自然科学基金资助项目(61174188)
作者简介:欧阳剑(1988—),男,广州市交通规划研究院助理工程师. 研究方向:数据挖掘分析. E-mail:1131551023@qq.com
引文:欧阳剑,胡郁葱,李橘云,等. 公交乘客满意度相关因素的影响程度分析[J]. 深圳大学学报理工版,2016,33(3):288-292.
更新日期/Last Update: 2016-05-08